Refund Policy

StoryboardArt Guarantee & Cancellation Policy 

Effective: March 26, 2026

Applies to: The Story Artist Mentorship (fixed‑start cohort with live calls, 1:1 coaching, and digital course access).

1) Service Guarantee: “First Client or 90‑Day Free Extension”

  • Promise: If you pay in full and complete the Action Checklist, and you do not land your first paid storyboard client within 90 days of completing the program, we will continue working with you for free for 90 days with the same level of coaching, critiques, job board access, and support.
  • Outcome definition: “First client” = a paid storyboard engagement of $250+, verified by invoice, contract, or payment proof.
  • Eligibility: Available to pay‑in‑full Mentorship students only, Action Checklist must be fully completed and documented in the provided trackers/portal, Guarantee must be requested within 15 days of your official program completion date, One‑time use per student; non‑transferable; no cash or refund alternative
  • Action Checklist (qualifying conditions)
    • You must complete all of the following during the program:
    • Portfolio: Publish 5 storyboard sequences (3 genres: commercial, TV/film, social) meeting our Mentorship standard and approved in portal.
    • Applications: 20 targeted applications (studios, agencies, recruiters) using our resume/cover templates.
    • Outreach: 50 outbound messages with 2 follow‑ups per contact using our scripts; all tracked in the provided spreadsheet template.
    • Presence/feedback: Attend 70% of live sessions or watch replays within 48 hours; submit monthly assi gnments for critique and implement revisions within 14 days.
  • Verification: We verify completion via your tracker, portal submissions, communication logs, and call attendance records. Missed weeks can be made up during the guarantee period as long as total checklist requirements are met.
  • Guarantee Window:
    • The 90‑day guarantee window begins on your official program completion date (as listed in your portal).
    • If you qualify and trigger the guarantee, the free extension lasts 90 additional days from the date of approval.
  • Exclusions: Pauses due to non‑payment or more than 21 consecutive days of inactivity void this guarantee. We reserve the right to verify all activity data to confirm eligibility.

2) Cancellations and Refunds

  • Standard: You are protected by our 30‑Day “Love It or Leave It” Guarantee. Within 30 days of enrollment you may request a refund of all tuition paid. After the 30‑day window, all sales are final and payment plans must be completed; the Service Guarantee provides continued mentorship and support, not monetary refunds.
  • Deferrals: After the 30‑day window, you may defer your enrollment once to a later cohort starting within 12 months, provided your account is current. Deferring moves your participation to a future cohort but does not cancel or reduce your remaining payment obligation.

3) Region‑Specific Consumer Rights (UK/EU, AU, US/CA)

  • UK/EU 14‑day withdrawal: For distance contracts, you may withdraw within 14 days of enrollment unless you:
    • Request immediate access during the 14 days, and
    • Aknowledge you may lose the right to withdraw for digital content and owe a fair‑value charge for live services delivered during that period.

      We collect this consent at checkout and email you a copy with withdrawal instructions.
  • Australia: Nothing in this policy limits your rights under Australian Consumer Law (faulty/not‑as‑described remedies apply).
  • US/Canada: No statutory cooling‑off generally applies to online coaching; this policy governs, plus any non‑waivable local rights.

4) Payment Plans & Financing

  • In‑house installment plans: Fixed‑term payment plans (not subscriptions). After any applicable statutory withdrawal window closes and program access begins, installments are non‑cancelable and due as agreed.

  • Affirm/Klarna (third‑party financing): If you finance, your obligation is to the lender. Approved statutory refunds (where applicable) are returned to the original method and your loan is adjusted per lender rules. The Service Guarantee does not change financing obligations.

5) How to Invoke the Service Guarantee

To request the “First Client or 90‑Day Free Extension” Service Guarantee:

  1. Email story@storyboardart.org with subject line: “Service Guarantee Request”

  2. Include your full name, email used at enrollment, cohort, official program completion date, and:

    • Links/files to your 5 approved portfolio sequences in the portal

    • Your completed outreach/application tracker

    • Any CRM/exported logs showing applications and outbound messages

We review your materials within 5 business days. If you meet the Action Checklist and eligibility criteria, we confirm in writing and grant 90 additional days of free access and support.


6) Receipts, Notices, and Records

You receive a receipt and a copy of this policy at purchase. We log your policy version, timestamp, IP, and checkboxes. Keep your tracker and CRM logs—your proof protects you and us. 

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