StoryboardArt Guarantee & Cancellation Policy
Effective: October 19, 2026 · Policy version 10/19/2026
Enrolled before October 19, 2026? The policy in effect on the date of your first payment applies to your enrollment. Read the March 26, 2026 version (PDF).
Applies to:
Enrollments whose first payment is on or after October 19, 2026, in:
- The Story Artist Mentorship (fixed‑start cohort with live calls, 1:1 coaching, and digital course access)
- Story Artist Mentorship VIP 1:1 Upgrade (Studio‑Ready VIP Track for current Mentorship students)
1) 30‑Day Fit Guarantee from Enrollment (Mentorship & VIP)
If the program is not the right fit, request a refund within 30 days of enrollment, subject to the written terms. Enrollment begins on the date of your first payment, and the refund period closes 30 days after that date.
The 30 days run from your first payment whether or not your cohort has started, and however much of the program you have used. Onboarding and course access begin as soon as you enroll.
An approved refund covers all tuition paid for that specific product (subject to any longer, non‑waivable consumer withdrawal rights in your region).
After the 30‑day window (and any applicable statutory withdrawal period) closes, all sales are final and payment plans must be completed. The Professional Readiness Guarantee in section 2 provides continued support, not monetary refunds.
Deferrals (core Mentorship only):
After the 30‑day window, you may defer your Mentorship enrollment once to a later cohort starting within 12 months, provided your account is current. Deferring moves your participation to a future cohort but does not cancel or reduce your remaining payment obligation.
VIP Upgrade access runs for 12 months from your VIP enrollment date and is not deferrable to a future period, except at our sole discretion.
2) Service Guarantee: Professional Readiness Guarantee (Core Mentorship)
Promise: Complete the required assignments, feedback cycles, portfolio milestones, and career or creator‑action checklist. If you are not ready to present your work professionally by the end of the program, we will extend your group support and feedback for 90 days at no additional cost.
Eligibility
Available to pay‑in‑full Mentorship students only
All requirements must be fully completed and documented in the provided trackers / portal
Guarantee must be requested within 15 days of your official program completion date
One‑time use per student; non‑transferable; no cash or refund alternative
Requirements (qualifying conditions). You must complete all of the following during the program:
Required assignments: Submit monthly assignments for critique and implement required revisions within 14 days.
Feedback cycles: Attend 70% of live sessions or watch replays within 48 hours.
Portfolio milestones: Publish 5 storyboard sequences (at least 3 genres: commercial, TV/film, social) that meet Mentorship standards and are approved in the portal.
Career or creator‑action checklist: Career track: submit 20 targeted applications (studios, agencies, recruiters) using our resume/cover letter templates, and send 50 outbound messages with 2 follow‑ups per contact using our scripts, all tracked in the provided spreadsheet. Creator track: complete the creator‑action checklist provided in your program portal.
Verification: We verify completion via your tracker, portal submissions, communication logs, and call attendance records. Missed weeks can be made up during the program as long as the total requirements are met.
Guarantee window: Eligibility is assessed on your official program completion date (as listed in your portal). If you qualify and trigger the guarantee, the extension of group support and feedback lasts 90 days from the date of approval.
Exclusions: Pauses due to non‑payment or more than 21 consecutive days of inactivity void this guarantee. We reserve the right to verify all activity data to confirm eligibility.
3) VIP 1:1 Upgrade
The Story Artist Mentorship VIP 1:1 Upgrade (Studio‑Ready VIP Track) is an optional overlay for current Story Artist Mentorship students. It adds 12 months of 1:1 coaching and additional services on top of the core program. It does not change the original end date or refund terms of the core Mentorship.
The 30‑Day Fit Guarantee in section 1 applies to the VIP 1:1 Upgrade, counted from the date of your first VIP payment.
VIP Extended Support is not part of VIP enrollments from October 19, 2026. VIP students who enrolled earlier keep it under the March 26, 2026 terms (PDF).
4) Region‑Specific Consumer Rights (UK/EU, AU, US/CA)
UK/EU – 14‑day withdrawal (cooling‑off) rights
For UK/EU consumers, distance‑selling rules may provide a 14‑day withdrawal right from the date of enrollment. This right may not apply, or may be limited, if you:
Request immediate access to digital content and live services within the 14‑day period, and
Acknowledge at checkout that you may lose your right to withdraw for fully delivered digital content and that you will owe a fair‑value charge for any live services provided during that period.
We collect this consent at checkout and email you a copy of your terms with withdrawal instructions where applicable.
Australia
Nothing in this policy limits your rights under Australian Consumer Law. Where ACL applies, remedies for faulty or not‑as‑described services remain available.
US/Canada
In most cases there is no statutory cooling‑off period for online coaching and education services. In those regions, your enrollment is governed by this policy plus any non‑waivable local consumer rights.
5) Payment Plans & Financing
In‑house installment plans
Our in‑house payment plans are fixed‑term installment plans (not subscriptions). They allow you to spread the total tuition over equal payments for the Mentorship and, where offered, the VIP Upgrade.
If you are approved for a refund within the 30‑Day Fit Guarantee window (or any applicable statutory cooling‑off period), we refund tuition paid for that product and cancel remaining installments.
After the 30‑day refund window and any applicable statutory withdrawal period have closed and program access has begun, installments are non‑cancelable and remain due as agreed, even if you stop participating.
Third‑party financing (e.g., Affirm/Klarna, where offered)
If you finance your enrollment through a third‑party lender, your payment obligation is to that lender under your financing agreement.
Any approved statutory or contractual refunds are returned to the original payment method and your loan is adjusted per the lender’s rules.
The Professional Readiness Guarantee provides additional group support and feedback only and does not change or cancel any third‑party financing obligations.
6) How to Invoke the Professional Readiness Guarantee
To request the Professional Readiness Guarantee:
Email story@storyboardart.org with subject line: “Professional Readiness Guarantee Request”
Include your full name, email used at enrollment, cohort, official program completion date, and proof of the four requirement groups:
Required assignments: your submitted assignments and revisions in the portal
Feedback cycles: your live‑session attendance or replay record
Portfolio milestones: links/files to your 5 approved portfolio sequences in the portal
Career or creator‑action checklist: your completed application/outreach tracker and any CRM/exported logs (career track), or your completed portal checklist (creator track)
We review your materials within 5 business days. If you meet the requirements and eligibility criteria, we confirm in writing and extend your group support and feedback for 90 days.
7) Receipts, Notices, and Records
You receive a payment receipt and a copy (or link) to this policy at purchase.
We log your policy version, timestamp, IP address, and required checkboxes at checkout. This policy is version 10/19/2026.
You are responsible for keeping your trackers, outreach logs, and CRM exports; these serve as your proof of completion for any guarantees and protect both you and us.
8) Recording, Advertising & Marketing
- Call recording. You consent to the recording of sales, onboarding, and coaching calls for training, quality, compliance, and proof of work.
- Work shared in our community spaces. Work, posts, and progress you share in StoryboardArt community spaces — including our private mentorship Discord server — may be featured in StoryboardArt marketing, such as social posts, our website, advertising, and case studies.
- Only work you are free to share. The above applies to work that is your own and that you are free to share. Please do not post material you are under an NDA for, or that belongs to a studio, client, or another artist. We will not feature third-party material, and if you are unsure whether you can share something, please do not post it.
- We confirm with you first. We will always confirm with you before featuring your work publicly.
- We credit and tag you. When we share your work we credit you and tag your accounts, so the exposure works for you as well as for us.
- You can opt out at any time. Email mentorship@storyboardart.org and we will record it. Revoking advertising permission applies to future use of your work and does not affect your enrollment, your access, or your standing in the program.