StoryboardArt Guarantee & Cancellation Policy
Applies to: The Story Artist Mentorship (fixed‑start cohort with live calls, 1:1 coaching, and digital course access).
1) Service Guarantee: “First Client or 90‑Day Free Extension”
Promise: If you pay in full and complete the Action Checklist, and you don’t land your first paid storyboard client within 90 days of completing the program, we’ll continue working with you for free for 90 days—same coaching, critiques, job board, and support—until you do.
Outcome definition: “First client” = a paid storyboard engagement of $250+ (invoice, contract, or payment proof).
Eligibility: Pay‑in‑full purchasers during the promo window listed on your agreement. One‑time use per student; non‑transferable; no cash alternative.
Action Checklist (qualifying conditions)
Portfolio: Publish 5 storyboard sequences (3 genres: commercial, TV/film, social) meeting our checklist standard and approved in portal.
Applications: 20 targeted applications (studios, agencies, recruiters) using our resume/cover templates.
Outreach: 50 outbound messages with 2 follow‑ups per contact using our scripts; all tracked in the provided CRM.
Presence/feedback: Attend 70% of live sessions or watch replays within 48 hours; submit monthly assignments for critique and implement revisions within 14 days.
Verification: We verify via your tracker, portal submissions, CRM logs, and call attendance. Missed weeks can be made up during the guarantee period.
Window: 90 days runs from your official program completion date (posted in your portal). If triggered, the free extension is 90 additional days from approval.Exclusions: Pauses for non‑payment or 21+ days of inactivity void the guarantee. We reserve the right to verify activity data.
2) Cancellations and Refunds
Standard: Outside any non‑waivable consumer rights below, all sales are final. The Service Guarantee provides continued service, not monetary refunds.
Deferrals: You may defer once to a later cohort within 12 months if your account is current.
3) Region‑Specific Consumer Rights (UK/EU, AU, US/CA)
UK/EU 14‑day withdrawal: For distance contracts, you may withdraw within 14 days of enrollment unless you:
request immediate access during the 14 days, and
acknowledge you may lose the right to withdraw for digital content and owe a fair‑value charge for live services delivered during that period.We collect this consent at checkout and email you a copy with withdrawal instructions.
Australia: Nothing in this policy limits your rights under Australian Consumer Law (faulty/not‑as‑described remedies apply).
US/Canada: No statutory cooling‑off generally applies to online coaching; this policy governs, plus any non‑waivable local rights.
4) Payment Plans & Financing
In‑house installment plans: Fixed‑term payment plans (not subscriptions). After any applicable statutory withdrawal window closes and program access begins, installments are non‑cancelable and due as agreed.
Affirm/Klarna (third‑party financing): If you finance, your obligation is to the lender. Approved statutory refunds (where applicable) are returned to the original method and your loan is adjusted per lender rules. The Service Guarantee does not change financing obligations.
5) How to Invoke the Service Guarantee
Email story@storyboardart.org with subject “Service Guarantee,” include name, email, cohort, completion date, and links/files for your portfolio, tracker, CRM export, and assignment approvals. We review within 5 business days and, if eligible, grant 90 days of free access.
6) Receipts, Notices, and Records
You receive a receipt and a copy of this policy at purchase. We log your policy version, timestamp, IP, and checkboxes. Keep your tracker and CRM logs—your proof protects you and us.